Legal

Privacy Policy

Draft for attorney review — not yet in effect.

Effective date: [Date]

This policy explains, in plain language, what information CRT Midwest collects when you use our website, ask for a price, text with us or hire us, and what we do with it.

1. Who we are

CRT Midwest LLC ("CRT Midwest", "we", "us") is an indoor renovation company serving the Kansas City area. You can reach us about privacy at:

Email: [Email]
Phone: [Phone]
Mail: [Mailing address]

2. What we collect

Contact details: your name, phone number, email address and ZIP code.
Project details: the type of project, what you want to change, your budget choices and your answers to our questions.
Photos and scans of your home: photos you upload or text us, and room scans if you use the CRT app once it is available.
Messages: texts, emails and chat messages between you and us, including those answered by our AI assistant.
Video-call notes: notes and measurements our team records during your video call. We do not record the call itself unless we ask you first.
Basic site analytics: pages visited, device and browser type, and how you arrived at our site, collected through cookies or similar tools.

3. How we use it

To prepare your price range, AI preview and fixed-price quote.
To schedule video calls, site checks and work.
To communicate with you about your quote and project.
To check the work at each stage, using photos taken by our crews.
To improve our estimates, for example by comparing price ranges with final costs.
To meet legal, tax and warranty obligations.

4. How we use AI

We use AI services to read the photos you send, draft price ranges and room previews, check stage photos and answer messages quickly, day or night. A person on our team reviews prices before anything is binding, and you can ask to talk to a person at any time. AI previews are illustrations, not a promise of the finished result.

We share your information only as needed to run our business:

Service providers that work for us, such as website hosting, text messaging, AI processing and payment processing. They may use your information only to provide their service to us.
The crew assigned to your job, who need your address, project details and contact information to do the work.
Authorities when the law requires it, or to protect our rights or someone's safety.

We never sell your personal information.

6. Text messages

We text you only if you agreed to it, for example by checking the box on our quote form.
Mobile numbers and text-message consent are not shared with third parties or affiliates for marketing or promotional purposes. Our text-messaging provider processes your number only to deliver our messages.
Message frequency varies with your project.
Message and data rates may apply.
Reply HELP for help or STOP to opt out at any time. After you reply STOP we send one message confirming you are opted out.
Agreeing to receive texts is not a condition of purchase.

7. Photos of your home

Photos and scans of your home are used to price, plan and check your project. We do not use photos of your home in our marketing without your written permission.

8. Keeping and deleting your information

We keep your information for as long as we need it to quote, build and warranty your project, and to meet legal and tax requirements. If you don't hire us, we delete quote photos and details after [period] unless you ask us to keep them. You can ask us at any time to see, correct or delete your information by contacting us at [Email]. Some records may need to be kept by law.

9. Security

We use reasonable safeguards, such as encryption in transit, access controls and trusted service providers, to protect your information. No system is perfectly secure, so please contact us right away if you think something is wrong.

10. Children

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

11. Changes to this policy

We may update this policy. When we do, we will change the effective date at the top, and for important changes we will let you know by text or email if you are a current customer.